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Home » Mpulse praises the FCC for allowing the healthcare industry to give more time to change consumer health experiences
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Mpulse praises the FCC for allowing the healthcare industry to give more time to change consumer health experiences

adminBy adminJuly 1, 2007No Comments3 Mins Read
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The FCC grants a limited exemption to provide callers with additional time to prepare for new consumer consent removal criteria within the TCPA

Los Angeles, April 8, 2025 – (Business Wire)-Mpulse® is a leading provider of Health Experience and Insight (HXI) technology and commends its decision to grant a limited exemption from future amendments to the Telephone Consumer Protection Act (TCPA) regulations surrounding the scope of consent. The decision will provide a 12-month delay that will allow healthcare organizations to continue to allow engagement with patients and health plan members, while allowing time to develop robust systems and processes to meet the requirements of new federal regulations.

Announced the limited exemption on April 7, the committee referred to the MPULSE letter to the FCC (submitted on March 24, 2025). Mpulse highlighted her experience working with over 400 healthcare institutions and 40 of more than 50 Medicaid and Medicare plans, which provide context for why the size and complexity of many healthcare organizations makes it difficult to upgrade processes and systems to meet the requirements of the rules. This can lead to health consumers not receiving critical communication and involvement about their health and well-being. The FCC relied on Mpulse's letters as evidence that delays help delay processing cancellation requests in a cost-effective manner, while enforcing preferences of the invoked parties.

“Effective communication and engagement is needed to support patients and members through a health journey and ultimately promote better health outcomes,” said Bob Farrell, CEO of Mpulse. “MPULSE and our organizations working closely together are committed to providing the best experience for healthy consumers. With this important move by the FCC, healthcare organizations will have time to upgrade and optimize their engagement strategies to continue to provide a robust and empowering consumer experience.”

TCPA is an important federal regulation that ensures that consumers manage the communication and engagement they receive from their organizations using technologies such as automated voice and SMS messaging. The new consent revocation standard will broaden the scope of consumer opt-out and increase the importance of how organizations approach and manage consent at the topic level.

Based on a healthcare-centric engagement experience over 15 years, MPULSE offers and actively develops a suite focused on modern modular compliance to meet the organization's evolving consent management and engagement strategy needs. The features cover core compliance elements.

The story continues

Robust NLU that supports opt-out and healthcare engagement topics in general

Alignment with the reassignment number database

Universal Opt-Out to Support Omni-Channel Engagement Strategies

Support topic-based opt-out and opt-in via SMS keywords and mobile web

“As healthcare organizations focus on strategies to improve the consumer experience, Mpulse's modular compliance capabilities allow organizations to configure their communication and engagement implementations to meet their organization's goals.” “The ability to quickly and confidently meet compliance and regulatory requirements is more important than ever for the healthcare industry than they do today.”

About MPULSE
As a leader in digital solutions for the healthcare industry, Mpulse is changing the consumer experience to deliver better, equitable health outcomes. Combining AI-powered analytics, omnichannel outreach and digital health navigation technology, Mpulse offers advanced insights to create personalized health journeys and enhance collaboration across the healthcare ecosystem. With over 10 years of experience and 4 billion consumer touchpoints per year, Mpulse is a trusted health experience and insight (HXI) partner for over 400 healthcare organizations. For more information, please visit www.mpulse.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250408594271/en/

contact address

Olivia Manion
mpulse@pancomm.com



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