VitaPonte, the fast-growing on-demand home care platform that connects families with certified nursing assistants (CNAs), today announced the launch of VitaPonte ShieldCare™, a premium protection and recurring membership designed to provide families with guaranteed, secure and immediate access to quality senior care.
ShieldCare introduces an unprecedented level of reliability to home care, providing family-first support, enhanced safety monitoring, and guaranteed caregiver coverage. This is a solution that families have needed for years but have not been able to find through traditional agencies.
New standards for elderly care protection
ShieldCare is built on one promise. That means no family member should feel unprotected or unsupported when a loved one is in need of care.
Membership includes:
4 hours of free care per month
Guaranteed caregiver change within 60 minutes
Priority reservations during peak demand
Premium access to fully verified, top-rated CNAs
Increased transparency with visit records and care summaries
Real-time family updates and safety monitoring
Dedicated ShieldCare support line for emergency scheduling needs
Starting at $99 per month, ShieldCare provides families with instant, reliable support when unexpected needs arise.
Responding to the real needs of families
“For many families, the most difficult moments occur when a caregiver cancels, when their needs suddenly increase, or when they need immediate support,” said Primo Salem, founder and CEO of VitaPonte.
“ShieldCare™ takes the fear out of the equation. Families know they are covered, supported and never alone in moments of stress.”
ShieldCare reflects the growing need for reliable, fast and dependable home care options as more families balance work, personal responsibilities and caring for aging loved ones.
CNA support and enhanced care
ShieldCare also improves the caregiver experience by providing:
More consistent and predictable bookings
Access to priority care requests
Integrated tools for reporting and credential monitoring
Improved professional stability and recognition
“ShieldCare improves the experience for families as well as caregivers,” Primo Salem added.
“It strengthens trust, stability, and the overall quality of the care relationship.”
availability
ShieldCare launches today across VitaPonte's U.S. service region with:
seattle
san francisco
miami
More cities are expected to join in 2026.
