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Diving briefs:
Salesforce, a cloud-based software company, deploys a library of pre-built artificial intelligence tools to enable providers, payers and other healthcare companies to apply digital labor to time-consuming tasks. Salesforce's “Health for Health” relies on Agent AI. Unlike older AI assistants, this can be operated relatively autonomously. This product includes patient access and service features, including answering questions and verifying patient eligibility with insurance companies. Public health capabilities, including helping organizations monitor spread of infection. Clinical capabilities to accelerate research and development of drugs and medical devices.
Dive Insights:
Although artificial intelligence has been used in healthcare for many years, the technology has recently begun to become more widely adopted with the advent of large-scale language models and generative AI. Experts say healthcare providers are now increasingly interested in Agent AI.
Previous AI assistants had limited ability to act independently. Agent AI can compare it, making its own decisions to pursue its goals and work without constant human intervention or guidance.
Agent AI can potentially be a major help to healthcare. This is an industrial industry due to sustained labor shortages and ramp-stretched burnout among remaining workers.
Many burnouts can lead to severe administrative burdens. According to some research, healthcare workers spend most of the week working on administrative tasks, including scheduling patient appointments, documenting clinical visits, and communicating with insurance companies.
That goes without saying that, according to consultant McKinsey. Healthcare management spending in the United States is around $1 trillion per year.
Tech companies like Salesforce now point to these challenges in proposing agent AI to healthcare companies that can get bored of boring route tasks.
AgentForce for Health can chat directly with patients, match providers in the network, and schedule appointments, the company announced Friday. You can also summarize the information from the care coordinator and communicate with the insurance company on behalf of the provider to verify the eligibility of the patient's services.
Agent Force screenshots from Salesforce marketing materials.
Provided by Salesforce
Library skills include helping epidemiologists track illnesses by pulling data from different registries and accelerating patient matching on clinical trails, Salesforce said.
The healthcare team estimates that AI agents can save 10 hours a week, according to Salesforce Survey, which was released in conjunction with AgeForce for Health.
Salesforce is deploying AgentForce skills for its cloud platform clients until September this year.
Salesforce is much smaller than other tech companies like Google and Microsoft, and is jogging for partnerships with healthcare organizations. For example, Google also has an agent platform called Agentspace, which helps organizations create their own AI agents.
However, according to Salesforce, the customer relationship management platform is different from its peers.
In addition to AgentForce, Salesforce also offers an interactive AI assistant called Einstein Copilot Health Actions, which will become popular in April.
