We look forward to announce that Microsoft Dynamics 365 Contact Center has achieved HitRust risk-based two-year certification, one of the industry's most stringent benchmarks for healthcare data security in cloud-based solutions.
This milestone comes when AI is fundamentally changing healthcare institutions into patient operations and services. AI enhances self-service interactions, teaches service personnel in real time, and handles end-to-end workflows autonomously. As these capabilities expand into the journey of care, trust and data protection are becoming as important as innovation.
A healthcare leader asks: How do you use AI to improve the patient's experience without compromising privacy? What safeguards are needed as both AI and human representatives engage in sensitive interactions between channels? How do you build an innovative, compliant, future-ready system?
A safe, hit-last certified platform will help you provide the foundation for you to confidently deal with these questions.
HitRust: Set up a new bar for safe and AIREDED patients' involvement
Managed by representatives of the healthcare industry, HitRust develops and maintains a common security framework (CSF). This accreditable framework is based on the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology (HITECH) Act for the Economic and Clinical Health (HITECH) Act. HitRust offers a standardized compliance framework, assessment, and certification process that cloud service providers and eligible healthcare providers can use to measure compliance.
This level of assurance is important as AI is the basis for patient engagement, from summarizing service interactions based on patient intent and routing enquiries to assisting agents in triaging the entire digital and voice channels. With HitRust certification, Dynamics 365 Contact Center expects governance patients, providers and regulators to expect, enabling innovation in the age of agent AI.
Help healthcare organizations achieve more
Dynamics 365 Contact Center is an AI First Contact Center as a Service (CCAAS) solution that integrates leading support for AI agents, channels, real-time analytics, and human services on a secure, scalable, configurable platform. With HitRust certification now in place, healthcare organizations can confidently apply AI in ways that drive real operational impacts.
Automate with Assurance: Use AI voice and digital agents for scheduling, triage and ingestion while protecting your protected health information (PHI). Help human service representatives safely: govern service representatives compliant escalation paths, knowledge searches, and smooth handoffs. Streamline your operational workflow: Use autonomous agents to help you automate your backend processes and reduce manual effort.
The certification is based on previous HIPAA compliance announcements and is added to a wide range of guarantee sets including Dynamics 365 Contact Center FedRamp, Systems and Organizational Control (SOC), Payment Card Industry Data Security Standards (PCI DSS), and multiple International Standards Organization (ISO) standards.
It was built to
As healthcare organizations modernize service operations, integrate data across systems, and adopt agent AI to improve business processes and patient experiences, Dynamics 365 Contact Centers ensure that trust and compliance remain central to every interaction.
To explore more information and resources on your compliance journey, visit the Dynamics 365 Contact Center Conpliance page. Additionally, check out the features of the Dynamics 365 Contact Center and sign up for a free trial.
