Confido Health founders Chetan Reddy and Vichar Shroff
Confide Health
When Indian entrepreneur Chetan Reddy took his wife to the United States for spinal surgery, he was very impressed by the quality medical care she received, but the administrative burden required for the treatment I was shocked. “I spent 80 percent of her time in the hospital making phone calls and filling out forms, not at her bedside,” he recalls. “The operation was a complete success, but I couldn't believe there was so much bureaucracy involved.”
Years later, Reddy, who now lives in the United States, found that experience the inspiration to start Confido Health, which specializes in breaking down such red tape using automation and artificial intelligence (AI) tools. It became a ration. The New York-based company, which Reddy co-founded last year with Vichar Shroff, announces today that it has secured $3 million in seed funding from investors.
“The U.S. health care system is notoriously fragmented and has a lot of paperwork, but another problem is that providers can't hire the talent they need to do their jobs,” Reddy said. he says. “It puts extra stress on the employees they have. They end up quitting, so it's a vicious cycle.”
Confido Health describes its solution as “an AI-powered digital workforce on the front lines of healthcare.” In practice, this means that the startup has developed a tool that allows healthcare providers to delegate many important tasks or sets of tasks to AI. “Our agents can perform routine, repetitive tasks that currently have to be done manually by healthcare provider staff,” Reddy explains. “This means there will be less need to recruit in a market where staff is very difficult to find, and it will also reduce stress on existing employees.”
To be sure, Confido Health isn't the first company to promise healthcare providers that they can use AI to solve problems like this. However, Reddy and Shroff believe their solution is different because it works with the provider's existing systems and does not require employees to learn how to use separate software. It also focuses on the entire process rather than individual pieces of the jigsaw, delivering patient results with as little manual intervention as possible.
It could be anything from setting up an appointment to ordering a prescription refill. In today's complex medical field, seemingly simple tasks actually require multiple steps.
“What sets us apart is our ability to create AI solutions that seamlessly integrate with legacy systems and turn fragmented, unstructured data into actionable workflows in real time,” said Reddy CEO, now CEO of Reddy. said Shroff, chief product officer. “This is a game-changing innovation that not only optimizes business processes but also fundamentally improves patient outcomes.”
It's a promise that's starting to garner a lot of interest from customers, and Confido Health has so far signed deals with about 20 providers with about 50,000 patients.
One good example is Jacob Zitterkopf, who owns several dental practices in Colorado. “Confido Health's workflow has transformed our approach by proactively communicating with patients and making them feel cared for, heard, and understood.” Zitterkopf talks about this technology. “This not only improves clinic efficiency and communication, but also improves the overall patient experience.”
Confido hopes to build on this success with further investments in technology, allowing it to scale the workloads that its AI agents can run. In an industry where many patients are concerned about the use of AI, further investment in security is also a top priority. “It only takes one mistake for an industry to lose customer trust,” Reddy warns.
Today's $3 million seed funding round will help the company pursue these goals. The round was led by Together Fund with participation from MedMountain Ventures, Rebellion VC, DeVC, Operators Studio, and a number of strategic healthcare operators. The company previously raised a pre-seed round led by Momentum Capital.
“Confido Health is redefining the operational backbone of specialty care with an AI-powered digital workforce,” said Shubham Gupta, co-founder and general partner of Together Fund. “By building a healthcare AI agent that tackles complex administrative workflows and delivers tangible results, we are poised to solve labor shortages and cost pressures and become an essential infrastructure for modern healthcare operations.”
Other investors are equally enthusiastic. “Confido's solution alleviates the burden of nursing and allied health professional talent shortages and continues to provide care to patients in need who otherwise would not receive care due to lack of scheduling, follow-up, or education. ” said Jane Wang. Investor at Med Mountain Ventures.
Jukka Alanen, Managing Partner at Rebellion Ventures, added: “Health systems desperately need innovation to improve productivity, improve the staff experience, and be more responsive to patient needs.”
