Better communication between patients and providers leads to better care. Hartford Healthcare in Connecticut partners with the American School for the Deaf to provide face-to-face American Sign Language and other translation services for hearing impaired patients and their peers. The Health System adds a full-time ASL/English medical interpreter to the team to ensure patients are fully involved in conversations, including understanding their providers, asking questions, requesting advice, and more.
Interpretation services for Hartford healthcare patients and deaf or hard-hearing peers are available in person or via video. Patients can also use an auxiliary listening device or a qualified notetaker, depending on their communication preferences.
Announced the partnership, Ajay Kumar, MD, Executive Vice President and Chief Clinical Officer at Hartford Healthcare said, “Meeting the communication needs of those who rely on us as part of our work to promote health.” is our privilege and responsibility. And all healing. Clear communication is essential for quality and safe care.”
In addition to ASL services, Hartford Healthcare provides other interpretative services where necessary, and designates all patients' designated caregivers, family members and loved ones 24/7, 24/7 It's been done. These services include voice remote interpreters in more than 12 languages, telephone over-interpreters, qualified bilingual staff, and in-person certified interpreters.
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