September 6, 2024Generative AI (gen AI) has the power to transform the healthcare industry over time, and organizations are starting to take notice. The technology has the potential to significantly improve how patients move through the healthcare ecosystem and streamline operational efficiency in the field as well, according to partner Jessica Lam and her colleagues. Notably, gen AI could have the greatest value in clinician and clinical productivity, according to the majority of respondents in a recent McKinsey survey. Overall expectations suggest that interest in gen AI is expanding beyond clinical applications to enhance other aspects of patient care interactions.
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The seven area charts show the percentage of respondents who believe different areas of healthcare could benefit from generative AI (gen AI), based on a survey of 100 healthcare professionals. The areas with the highest perceived potential value directly impact clinical operations: clinician/clinical productivity (73%), patient/member engagement and experience (62%), and administrative efficiency and effectiveness (60%). Other areas have a moderate perception of potential value: quality of care/service delivery (48%), IT/infrastructure (42%), research and education (30%), and strategy and growth (28%).
Source: McKinsey US Generation AI in Healthcare Study, March 11-13, 2024.
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To read the article, see “Generative AI in Healthcare: Adoption Trends and Future Outlook,” July 25, 2024.
