CIGNA concludes executive compensation to customer satisfaction

Diving brief:

CIGNA has accessed health care at a reasonable price, such as having been dissatisfied with the industry since the killing of major insurance executives at the end of last year, such as linking execution rewards to customer satisfaction. We have released a plan to make it easier. CIGNA plans to link a high -level executive bonus award to the company's pure promoter score, and says that it is a scale of customer loyalty and satisfaction, and Connecticut stated on Monday. 。 CIGNA also invests in more care supporters, backsback the hurdles for receiving care, and make it easier for doctors to update the patient in advance in advance. CIGNA will also release a “customer transparency” report from next year, including information on business practices, such as prior permission requests, appeals, and rejection data.

Dive insight:

Last week, CIGNA has become the latest insurance company that follows the footprints of UnitedHealthcare and Elevance and promises business practices.

The pledge has continued with the growing anger and distrust of the people after Brian Thompson, the United Healthcare, was killed in Manhattan in early December. A shocking crime, which seems to be motivated by anger in the health insurance industry, caused online anti -insurance company's emotional waves.

However, CIGNA is the first insurance company to provide a specific next step.

One of the most important things is to consider CIGNA's Internet Pro Motor Score for Execution Rewards. Certain performance -based thrilling values ​​can have a significant effect on how much executives take home in a specific year.

For example, according to the company's latest power of attorney, 93 % of CIGNA CEO's David Cordani rewards were based on reaching 2023 performance goals.

That year, Cordani earned $ 1.5 million and earned more than $ 19.6 million from CIGNA, reached a specific performance benchmark, and set a total reward of $ 21.1 million.

Before dividing the extra cash, the Signna's Board of Directors reduces the cost of medical and pharmacies, reduces the voluntary turnover rate between women and the minority, and among other operating indicators. Investigate whether you have increased Evernor's earnings in the CIGNA health service department obtained from the client. According to the proxy system. Execution rewards are also greatly influenced by the company's financial performance.

CIGNA has refused to share NPS into the executive's remuneration plan, or to share whether the change will bring a higher reward for the leadership team.

In addition to CIGNA's C-SUITE, the other thousands of executives bonuses also depend on the NP.

CIGNA has also announced that a health insurance business that covers 17.5 million people in the plan sponsored by the employer will add more care navigation experts for members in complex conditions like cancer. did.

CIGNA invests in advance to resolve administrative issues related to advance approval and claims, and improves trackers that update patients with the status of prior permission requests, according to the release.

CIGNA also improves digital portals for providers so that clinicians can easily communicate with insurance companies to accelerate care demands without increasing the management burden of doctors. 。

This Initiative will follow CIGNA's similar presentation from CIGNA's Pharmacy Benefit Manager Express script. The PBM, which faces a sharp scrutiny from a member of the Diet and antitrust law regulator in Washington, states that the price of the prescription will be low and will disclose more information on cost and pharmacy claims. I did it.

According to the release, CIGNA plans to publish a report, including information related to “how to promote the details of services and resolution statistics” early next year, including information related to the progress.

This includes previous approval indicators, such as requests, refusal, appeal, and overthrow.

CIGNA also creates a new office to supervise the initiative of Excellence and Transformation, led by CHRIS Derosa, the head of CIGNA's government plan. Delosa reports to David Bralayer, Signa's highest head, with his new role.

CIGNA has refused to share how much the overall change is spent. However, this year, the company has allocated up to $ 150 million to the initiative, and executives stated last week with investors. It is noteworthy that $ 150 million is a decrease in the barrel compared to this year's CIGNA $ 252 billion.

“For the past few weeks, we challenged us more to listen to the public's story about our industry more violently,” said Coditi:

CIGNA's stock has slightly risen during the Monday morning transaction following the news.